Processing Time
The time I require to prepare an order for dispatch is usually around 3 - 7 days. It will vary depending on the volume of orders I receive. However, I do try to dispatch the order as soon as possible.
Estimated Delivery Times
United Kingdom - 2 - 3 days
United States - 2 - 4 weeks
Australia/New Zealand - 2 - 6 weeks
Canada - 2 - 4 weeks
Under the new GPRS regulations, I will no longer be able to ship to the EU or Northern Ireland.
I do my best to meet these delivery estimates, but I cannot guarantee them. The actual delivery time will depend on the distance and the area the item is delivered to. Once an order has been dispatched with the courier, it is out of my hands as to how long it takes.
After the order has been safely packed and collected by Royal Mail, I shall mark the order as shipped and provide you with the tracking number. As the postage method is Tracked & Signed, you should receive updates via email from the postal service for your area. If you are in the UK and you have provided your contact details, you should receive an SMS text message with the delivery updates.
International deliveries
Once a parcel has left the UK and has been handed over to its partner delivery company, the responsibility is on the customer to track and manage any problems that may occur regarding the delivery of the parcel.
I will be able to check the status of the delivery using the tracking number issued and see all the information provided, but I am unable to contact the delivery company outside of the UK.
Postage Costs
The postage cost will depend on where in the world the dragons are travelling.
The postage cost is calculated based on weight with Royal Mail.
All parcels are dispatched with Royal Mail - Tracked and signed, except Australia and Canada, which are Signed for only.
Please note: International postage costs can be quite pricey. I have no control over the shipping costs for overseas orders.
The cost has been calculated using the Royal Mail website.
It is based on the type of delivery used, the size, and the weight of the parcel.
I regularly check and adjust the postage charge accordingly, as the prices fluctuate with Royal Mail.
Customs & Import Taxes
**Buyers are responsible for any customs and import taxes/charges that may be applied.
**I am not responsible for the delay in the delivery of an item due to any customs fees that may occur.
**I do not have any control over how customs will handle an order/item, and apologise for any added costs to the buyer.
**If you choose not to accept your parcel due to any customs fees that may occur, I will refund the order amount MINUS shipping costs once the order has been returned to me.